Frequently Asked Questions (FAQ)
Introduction: Here you’ll find answers to the most common questions about our services, products, and ordering process. If you don’t see the answer you’re looking for, please feel free to contact us, and we’ll be happy to help!
General Questions
Q: What services do you offer? A: We specialize in professional cassette tape production and duplication, and we also offer services like audio mastering, packaging design, and merchandise production.
Q: What is your minimum order quantity? A: The minimum order is 30 cassettes.
Q: Where is your production facility located? A: Our primary production facility is in Slovenia, which allows us to efficiently serve clients all over the world.
Questions About Our Products
Q: What type of tape do you use for your cassettes? A: We use premium RTM (Recording The Masters) tape, made with the original SM900 studio magnetic formula. This ensures high-quality sound and longevity.
Q: What customization options are available? A: We offer a wide range of options, including:
Shell Types: Various colors and styles, including transparent and colored shells.
J-Cards: Single-sided, double-sided, and multi-panel fold-out designs.
Packaging: Standard jewel cases, cardboard slipcases, and custom packaging options.
Q: Can I order blank tapes? A: Yes, you can order blank cassettes without any audio.
Questions About the Ordering Process
Q: What is the ordering process like? A:
You contact us and send us the details of your project.
We provide you with a quote and a timeline.
After you approve and pay for the order, we begin production.
Your finished order is shipped to you.
Q: What audio file formats do you accept? A: We accept most standard formats, including WAV, FLAC, and AIFF. For the best results, we recommend sending high-resolution files.
Q: How long does production take? A: Our standard production time is 3 weeks from the time of payment and design approval. We also offer expedited production options.
Q: What if I don’t have a design for my J-card? A: Our team can help you with packaging and J-card design to make sure your project looks perfect.
Questions About Shipping & Payment
Q: What payment methods do you accept? A: We accept bank transfers and other popular methods, which will be specified on your invoice.
Q: Do you ship internationally? A: Yes, we ship orders worldwide. Shipping costs and timelines are calculated individually for each order.
Q: How can I check the status of my order? A: We will keep you updated throughout the production process. You can also contact us anytime to check on the status of your order.
